Slack - Google Sheets Support Bot
This AI-driven support bot reduces manual work, speeds up information retrieval, and generates actionable insights by integrating Google Sheets with Slack using Retrieval-Augmented Generation (RAG).
Key Features
- RAG Response – AI-powered Retrieval-Augmented Generation for accurate answers.
- Team Support – Enhances collaboration and knowledge sharing.
- Slack Integration – Enables seamless interaction within Slack.
Architecture
This guide walks you through creating an AI-driven knowledge assistant that combines Google Sheets vectorisation with a Retrieval-Augmented Generation (RAG) Slack bot.
The first flow focuses on extracting and storing structured data from a Google Sheet into a vector database. This enables efficient retrieval of relevant information, making it an ideal solution for managing structured datasets.
In the second flow, a RAG-powered Slack bot is integrated to process user queries and provide context-aware responses. By leveraging the vectorized data, the AI can retrieve precise information and generate accurate answers directly within Slack channels. This approach enhances team collaboration, streamlines knowledge access, and ensures that users receive real-time, AI-powered assistance based on structured company data.
How it Works?
For this, we would be needing two flows. One is for RAG with Google Sheet and another to implement Slack Flow
Tools used
- Google Sheets
- Slack Node
- RAG Node
- Vectorisation, Chunking and Indexing Nodes
Benefits
- Automates Responses – Eliminates manual lookup and accelerates information retrieval.
- Enhances Team Support – Provides instant AI-powered assistance to employees.
- Ensures Structured Responses – Delivers clear, well-organized answers with references.
- Improves Knowledge Accessibility – Makes company data easily searchable within Slack.
- Reduces Repetitive Work – Minimizes time spent answering common queries.
- Increases Accuracy – Uses vectorized data to retrieve the most relevant information.
- Streamlines Collaboration – Ensures teams can access verified information in real-time.